Same thing: If you have a Splashtop Business account, make sure you get the Splashtop Business app for your tablet or phone. There are different versions of Splashtop apps on iPads, iPhones and Android devices. If you have a Splashtop Business account, make sure you get the Splashtop Business app for your computer. Small business users will sign up for Splashtop Business and install Splashtop Streamer for Business and the Splashtop Business app. There are different apps for different Splashtop products. IMPORTANT: This is one of the confusing bits even though it sounds obvious. That’s the home computer, laptop, iPad, iPhone, or Android device. You’ll install the Splashtop app on the computers or devices you want to use outside the office – the devices you want to remote from. (For a Windows PC, change the options in Settings / System / Power & Sleep (Windows 10) or Control Panel / Power Options (Windows 7). The office computer has to be turned on and not asleep. (No, I don’t know why it’s called the “Streamer.”) To be clear: Splashtop Streamer is installed on the computer you want to remote to. To use Splashtop, you’ll install Splashtop Streamer on the Windows or Mac computer in the office, connected to your Splashtop account. That’s an extra cost option (or just missing) with other remote control services. Splashtop also has a nice window for file transfers. As far as I know, all the remote support programs use basically the same technology under the hood so chances are that if it won’t work with Splashtop it also won’t work with the others. If your printer shows up, you might be able to print to it if it’s not there, you’re out of luck. I’ve tried remote printing with a number of different services and it’s always been erratic at best. If you’re lucky, when you’re connected from home, your home printer will be an option when you print something from the office computer. You can send a Ctrl-Alt-Del if needed to get a login screen, expand the display to fullscreen, and switch monitors if you have dual screens at the office. There are simple controls in a dropdown panel at the top. If the desktop is open and has a dozen open programs, that’s what you’ll see. Literally exactly – if the login screen is showing at the office, you’ll have to log in. When you’re connected you’ll see exactly what you would see if you were sitting at the office. When you start the Splashtop app, it will display the computers that you can access remotely. It’s still typical to have a program running onsite that can’t otherwise be accessed from the road – Quickbooks, say, or a database-driven line-of-business program, or a case management program in a law office. Small business employees frequently need a way to connect to their office computers from a home computer or a laptop on the road. Splashtop Remote became popular when it was released in 2010 because it was one of the first and best remote control apps for iPads, and it got a huge boost when LogMeIn discontinued its free remote control program in 2013 and started a sustained campaign to raise its prices. I have no idea if it’s financially stable and around for the long haul. The VC-funded parent company was founded ten years ago. Splashtop is a privately held company headquartered in Silicon Valley. You can make the remote connection from Windows or Mac computers as well as iPads, iPhones, and Android devices. You can control Windows or Mac computers. Splashtop is affordable, works well, has an easy learning curve, and works on many types of devices. Splashtop is an alternative to LogMeIn and TeamViewer, each of which have their own problems. Splashtop is the best choice for remote access to office computers in small businesses.
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